CaryAnne Adriano’s Home
Our heating and cooling problems were that we have had carbon monoxide leaks since we purchased our home in 2016. Our previous service provider has been doing “repairs” and “fixes” at least twice a year since then, with no success. I suggested replacing the boiler numerous times but was assured that it wasn’t necessary. Mary suggested that Master Services come out to do a “safety inspection”, which I am happy we did!
When you called Master Services, how was your experience? My experience with talking to anyone at Master Services has always been a great, professional experience.
Was the technician friendly and professional? Jack, Morgan, and Brad are all very friendly and professional.
Did he explain the situation well? The situation and process was explained great, even with any hiccups that occurred.
Did he explain the cost well? The price was explained before the work took place.
Did he do a good job overall? They all did a phenomenal job with everything.
Clean up? They have been by far the cleanest providers we have ever had! I truly appreciate this!
How was the follow-up? The follow-up was always great. After every service I received a follow-up call from the office to ensure everything went as planned.
Please provide the length of the story as best you can. Jack, the GM, will provide background and more details as well.
Mary’s company Master Services is amazing! We have been having boiler issues for years with another company and she suggested a safety inspection. It was found that our boiler was cracked and leaking carbon monoxide! Our boiler and central air unit were replaced with highly energy-efficient systems! The team of guys are personable, trustworthy, and reliable. Our dogs also loved hanging out with them while they were working! I highly recommend them for your service needs!
From Jack, the GM at Master Services:
At Master Services, we continually strive to deliver the highest quality service and solutions to our valued customers. We are excited to share a recent success story featuring Carrie Ann and her family’s experience with our team and the new combination boiler installation.
Background:
Carrie Ann had invested over $18,000 in repairs for her 30+ year old natural draft boiler with another HVAC company. Despite these efforts, the boiler’s condition led to two near carbon monoxide poisoning incidents. Concerned for her family’s safety, Carrie reached out to Master Services for help.
Our Solution:
Upon receiving Carrie’s call, our team promptly conducted a comprehensive safety inspection on her existing boiler and discovered multiple critical issues. Understanding the urgency and the need for a reliable and efficient solution, we recommended repairs vs replacing the old system.
Installation:
Jack, our General Manager, visited Carrie’s home to discuss the best options for replacing the old system. Together, we decided to upgrade to a high-efficiency combination boiler, ensuring all equipment exhausted through the chimney was also replaced to maximize efficiency and safety.
Outcome:
The installation of the new high-efficiency combination boiler was completed successfully. Carrie and her family are now safe and can look forward to a comfortable winter season. The new system not only enhances their safety but also significantly reduces their utility bills.
Client Feedback:
Carrie and her family have expressed immense satisfaction with the new system and our service. They are now enjoying a safer, more comfortable home environment with the added benefit of reduced energy costs.
We are incredibly proud of our team’s work and the positive impact it has had on Carrie Ann and her family. We believe this case study exemplifies our commitment to quality, safety, and customer satisfaction.
Conclusion:
If you have any questions or would like more details about this project, please feel free to reach out. We are always here to help and provide the best HVAC solutions for you and your loved ones.